Flat Hoops Earrings
Flat Hoops Earrings
- Canada: Enjoy the convenience of receiving your order within 2-4 business days via Canada Post for just $7.99.
- USA: Orders shipped to the USA typically arrive within 2-4 business days via USPS for a flat rate of $7.99.
- International: For our valued international customers, we offer DHL Express Shipping with delivery in 5-7 business days for $40.00.
Important Notes
- Please note that shipping times are estimates and may vary due to factors beyond our control, such as customs delays.
- All orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been dispatched.
- We currently offer free shipping with order above $60.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your package.
Returning
All orders can be returned or exchanged for a full refund within 14 days, with proof of purchase.
Please note the cost of return shipping is not included. Shipping costs are non-refundable.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@naturaltreasureca.com.
Please note that returns will need to be sent to the following address: 635-6388 No.3 Rd, Richmond, BC, V6Y 2B3.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@naturaltreasureca.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@naturaltreasureca.com.
Questions or Concerns?
If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our friendly customer service team at info@naturaltreasureca.com
Due to the natural variations in gemstones and crystals, each product may differ slightly in color, pattern, and size. Colors may also appear different from what is shown on your screen. While gemstones have historically been associated with various energetic and metaphysical properties, they are not intended to replace professional medical advice, diagnosis, or treatment. By purchasing these products, you acknowledge and accept the unique nature of natural stones and the metaphysical information provided.
If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our friendly customer service team at info@naturaltreasureca.com